FAQs
General Questions
Am I Eligible for a FAST Card?
How do I Apply for a FAST Card?
What is Login.gov?
What is TTP?
How Long Does it Take to Get a FAST Card?
What is Conditional Approval?
How do I book my interview appointment?
Where Do I Attend My FAST Card Interview?
What do I need to bring to the interview?
What questions will I be asked during the interview?
How Do I Activate My FAST Card?
How Long is My FAST Card Valid for?
Where Can I Use My FAST Card?
What are the Conditions of My FAST Card?
Renewals
How Do I Renew My FAST Card?
How do I Replace Lost or Stolen FAST Card?
Why you might need to attend an interview
Refusals and Appeals
What happens if my application is refused?
How to appeal a refusal
Why was my card confiscated?
Why was my membership revoked?
How to appeal if your membership was revoked
Apply for Your FAST Card
Cross the Border Easily.
We’ll check your application for eligibility, review it for completeness and submit it to the CBSA and CBP.
Do you have more questions?
We’re here to help!
Hours of operations
Walk in: Monday-Friday 9:00am – 5:00pm ET
By Phone: Monday-Friday 8:00am – 6:00pm ET